Refund policy

Return and Refund Policy

Because most of our products are custom, personalized, made-to-order, or created for fundraisers and special events, these items are final sale and cannot be returned, exchanged, or canceled after production has started.

Please carefully review all names, wording, colors, sizes, and personalization before placing your order. We are not responsible for errors submitted by the customer or incorrect sizing selections.

If your order arrives damaged, defective, or different from what you ordered due to an error on our part, please contact us within 7 days of receiving it. Include your order number and clear photographs of the item so we can review the issue and arrange a replacement or refund when appropriate.

Non-custom, unworn items may be returned within 14 days of delivery. Items must be unused, unwashed, and in their original condition. Customers are responsible for return-shipping costs unless the item was damaged or incorrect due to our error.

Fundraiser products, personalized merchandise, digital products, sale items, and gift cards are final sale.

To request assistance, contact us through shopforthat.com and include your order number.